Delivery & Return
Delivery is free on all UK orders over 305. Orders below £30 incur a £3.99 delivery cost. Next Day Delivery pricing is available at checkout.
- Order before 3pm, Monday to Friday – Estimated 2-3 working days Order after 2pm, Monday to Friday or all day
- Saturday & Sunday – Estimated 3-4 working days
Please note during our seasonal peaks e.g. Black Friday, Christmas etc it may take a little longer to process and deliver your order.
You may return any item you purchased from Stix Drinks within 10 days of purchase, as part of the Stix Drinks promise. Please contact our customer service team on 0117 325 8523 or email firstname.lastname@example.org with your order number.
You must take reasonable care of the products while they are in your possession, any product returned must be in the original packaging and unused. Simply return the item(s) along with the despatch note you received when the products were delivered and write the reason for returning on the reverse. Within the package, please include:
- ORDER NUMBER
- CUSTOMER NAME
- DELIVERY POSTCODE
- REASON FOR RETURN
Please return items to:
Squash Stix Ltd Returns, Merico Ltd T/A Pickit and Packit, Unit A, Dallow Street, Burton on Trent, Staffs, DE14 2PG. When returning the items we would recommend that you obtain proof of postage. We cannot accept responsibility for parcels lost in transit when they are being returned. We will examine the returned product(s) and notify you of your refund via e-mail within a reasonable period of time. We will process the refund as soon as possible but please allow 14 days.
If your products are damaged or faulty when you receive them, please call the customer service team on 0117 325 8523 or email email@example.com who will advise how to return the product(s).